Frequently Asked Questions

Customer Service

If you have questions or need assistance placing your order, your dedicated Sales Partner is here to help! Contact Julie Kosloski at 1-480-302-6750 or by email at jkosloski@geiger.com.

How to Order

A 4-digit facility code or purchase order number is required to order. This information will be requested during checkout. You will be invoiced directly by Geiger and will responsible for submitting invoices for payment through your normal internal procedures.

Please note that the estimated total given at the time of checkout does not include shipping & handling charges. Actual freight will be assessed and added to your invoice upon shipment of your order.

When will I receive my order? (UPS)

In general, most items require 7 days for production after proof approval, plus shipping time. If you have an event date, please discuss your needs with Julie upon placing your order and every effort will be made to meet your delivery date.

Shipping Costs

Merchandise pricing does not include shipping. Actual freight charges will be assessed and added to your invoice upon shipment of your order.

Please note that international shipments are subject to duties and customs fees above and beyond standard shipping charged by Geiger. These charges are the responsibility of the receiver and payment may be required before delivery of your package will be completed. Contact your local courier or customs office for details.

Taxes

Banner Bulk is tax exempt and no sales will be charged.

I forgot my password.

On the log in screen, click on “Forgot Password”, enter your email address that you use to log in, and we will email you with a new temporary password. After logging in, we recommend you change your password to a new, easier to remember password through the My Account page.

How do I change my password?

You can update your password at any time through the My Account page by selecting Change Password.

How do I update my billing/shipping address or other account information?

You can update your billing address, manage shipping addresses, change your password, and view your order history through the Manage Account page.

What if I can't find the product I'm looking for?

If you would like to purchase an item not found on this site, please contact Julie Kosloski at 1-480-302-6750 or jkosloski@geiger.com and she will work with you to fulfill special item requests.